We are committed to protecting every piece of personal information you share with us. Read this policy to understand your rights and how we manage your data with full transparency and responsibility.
Updated: 1 January 2026Mybet app ("we", "our platform") values the privacy of every user who uses our website and mobile application at mybetapp.app. This Privacy Policy explains in detail how we collect, use, store, and protect your personal information when you use our services.
This policy applies to all mybet app users, including website visitors, registered members, and anyone who interacts with our platform through any channel. By using the mybet app platform, you acknowledge that you have read and understood this Privacy Policy and agree to the data management practices described herein.
Our Commitment: mybet app will not sell, rent, or trade your personal information to third parties for marketing purposes without your explicit and express consent. Your privacy is not a product we trade in.
We collect your personal information through various means as you interact with the mybet app platform. Below are the categories of information we collect and the purpose of each:
| Data Category | Primary Purpose | Retention Period |
|---|---|---|
| Registration Information | Account management, identity verification | Throughout the active account period + 5 years |
| Financial Information | Payment processing, financial auditing | 7 years after last transaction |
| KYC Documents | Legal compliance, anti-fraud | 5 years after account closure |
| Game Data | Dispute resolution, analytics | 3 years |
| Technical Data | Security, fraud prevention | 90 days to 1 year |
All information we collect is used for specific and legitimate purposes. mybet app will not use your data for any other undisclosed purpose without obtaining your consent first.
You may stop receiving marketing communications from us at any time by updating your notification preferences in your account settings or by contacting our support team.
Mybet app does not share your personal information with third parties arbitrarily. Information sharing only occurs under the following limited and controlled circumstances:
We share necessary information with third parties that help us operate the platform, including payment service providers, gaming software providers, identity verification companies, and cloud service providers. All such providers are required to comply with strict data protection standards and are only permitted to use your data for purposes we specify.
We may disclose your information to government authorities, regulatory bodies, or law enforcement agencies when we are required to do so by applicable law, court order, or official investigation requirements.
In the event of a merger, acquisition, or sale of company assets, user information may be transferred as part of the business assets. You will be notified in advance should this occur, and any new privacy policy will be clearly stated.
Our Guarantee: mybet app does not share your personal information with third-party advertisers or data brokers for marketing purposes without your consent. You always have control over who can receive your data.
The security of your personal data is a responsibility we take extremely seriously. mybet app implements multiple layers of technical and organisational protection to ensure your information remains safe from unauthorised access, use, or disclosure at all times.
While we take all reasonable precautions, no security system in the world can be guaranteed 100% perfect. In the event of a data breach that affects you, we will notify you within the timeframe required by applicable law.
Mybet app uses cookies and similar tracking technologies to enhance the user experience, analyze platform traffic, and ensure the security of your session. The following are the types of cookies we use:
You can manage your cookie settings through your web browser at any time. However, disabling certain cookies may affect the functionality and experience of using the mybet app platform.
Your personal data is stored on secure servers managed by mybet app or our trusted cloud infrastructure providers. In some cases, data may be processed or stored outside Malaysia for operational and backup purposes, but only with providers that meet data protection standards equivalent to or higher than those required in Malaysia.
All cross-border data transfers are carried out under strict contractual controls, including Standard Contractual Clauses that ensure your data remains protected to the required standard regardless of where it is processed.
Retention Period: We retain your data only for as long as necessary to fulfil the original purpose of collection or as required by law. Once the retention period ends, data will be securely deleted or anonymised.
As a mybet app user, you have certain rights regarding your personal information. We fully respect and facilitate the exercise of these rights:
You have the right to request a copy of all personal information we hold about you at any time.
You may request the correction of any inaccurate or incomplete personal information in your account.
In certain circumstances, you may request that we delete your personal data, subject to our legal obligations.
You may object to the processing of your personal data for direct marketing purposes or certain other purposes.
You have the right to receive a copy of your data in a machine-readable format for transfer to another platform.
You may request that we restrict the processing of your data while any dispute or query is being resolved.
To exercise any of the above rights, please contact our support team via live chat in the app or email us at [email protected]. We will process your request within 30 working days.
Mybet app is a gaming platform restricted to individuals aged 18 and above only. We do not knowingly collect, store, or process any personal information from individuals under the age of 18.
If we discover that we have inadvertently collected personal information from a child, we will take immediate steps to delete that information and close the associated account. Parents or guardians who become aware that their child has registered on our platform are requested to contact us immediately.
Mybet app reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, new legal requirements, or improvements to our services. Any significant changes will be communicated to you via in-app notification or email at least 14 days before the changes take effect.
The "Updated" date at the top of this page indicates when this Privacy Policy was last reviewed. We encourage you to check this page periodically to stay informed about how we protect your information.
Important Note: Continued use of the mybet app platform after changes to the Privacy Policy take effect will be considered acceptance of the updated terms. If you do not agree with the changes, please discontinue use of the platform and contact us to close your account.
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by mybet app, please do not hesitate to contact us through the following channels:
For formal requests regarding data protection rights, please clearly state the type of request, include your account number, and attach a copy of your identification document for identity verification. This allows us to process your request more quickly and securely.
We don't just make promises – every privacy commitment we make is backed by real technology and procedures you can fully trust.
Every bit of data travelling between your device and our servers is protected by 256-bit SSL encryption – the same technology used by leading international banking institutions.
A rigorous KYC process protects you from identity fraud and account takeovers by unauthorised parties. Your account security starts with proper verification.
Mybet app has never and will never sell your personal information to any third party for marketing purposes. Your data is used solely to improve your experience with our services.
The 2FA system adds an extra layer of security to your account. Even if your password is compromised, an intruder still cannot access your account without your device's verification code.
Our automated monitoring system operates around the clock to detect any unusual activity in your account and responds immediately before any damage occurs.
Mybet app's data management practices comply with internationally recognised data protection standards, giving you confidence that your privacy is handled in line with global best practices.
With a robust data protection system in place, you can play on mybet app with peace of mind. Register today and experience safe gaming alongside more than 500,000 Malaysian members.