Mybet app Terms and Conditions for All Players

1. Acceptance of Terms of Use

Welcome to mybet app. These Terms and Conditions ("Terms") govern your use of the mybet app online gaming platform, accessible via the official website at mybetapp.app and our official mobile app. These Terms constitute a legally binding agreement between you as the user ("Member") and mybet app as the platform operator.

By completing your account registration, making any deposit, or simply using any part of the mybet app platform, you acknowledge that you have read, understood, and agree to be bound by all provisions of these Terms, together with our Privacy Policy and Responsible Gaming Policy, which are also considered part of this agreement.

2. Eligibility to Use the Platform

To be eligible to use mybet app services, you must meet all of the following requirements at all times:

• You are at least 18 years or the minimum legal age set by the laws of your jurisdiction, whichever is higher.
• You are not located in a jurisdiction where online gambling is prohibited or restricted under applicable local laws.
• You are acting on your own behalf and not as an agent or representative of any third party.
• You have never been declared bankrupt or are currently subject to active bankruptcy proceedings.
• You are not on any voluntary or mandatory self-exclusion list from any recognised gambling programme.

3. Account Registration and Management

Each individual is only permitted to hold one (1) account at mybet app. Ownership of multiple accounts by the same individual is strictly prohibited and will result in the termination of all associated accounts and forfeiture of any balances and bonuses.

During registration, you are required to provide accurate, complete, and up-to-date information including your full name, date of birth, email address, phone number, and bank account details. Any false or misleading information may result in account termination and rejection of fund withdrawals.

You are solely responsible for:

• Keeping your password and account login credentials confidential.
• All activity that occurs under your account, whether authorized or not.
• Notify mybet app immediately if you suspect any unauthorized access to your account.
• Updating your personal information whenever any changes occur.

An identity verification (KYC) process will be conducted before your first withdrawal is processed. You will need to submit a valid identification document along with proof of address. The KYC process is typically completed within 24 business hours.

4. Fund Deposits and Withdrawals

All financial transactions on mybet app are conducted in Malaysian Ringgit (MYR). Our platform supports multiple payment methods including online banking via FPX, direct bank transfers, and popular e-wallets in Malaysia.

Regarding deposits:

• The minimum deposit is as specified on your account deposit page and may vary depending on the selected payment method.
• All deposits are processed in real time and are typically credited to your account within minutes.
• Mybet app does not charge any processing fees for deposits; however, your bank or payment provider may apply their own fees.
• You may only deposit funds from a payment method registered in your own name.

Regarding withdrawals:

• Withdrawal requests will be processed upon successful KYC verification.
• Withdrawals will be processed to the same bank account used for the deposit, except in specific cases requiring additional approval.
• Mybet app reserves the right to request additional supporting documents for any withdrawal exceeding certain limits as part of our standard security procedures.
• Withdrawal processing times range from 1 to 3 business days depending on the chosen method and verification requirements.

5. Bonuses, Promotions and Rewards

Mybet app offers a variety of bonuses and promotions from time to time to reward new and existing members. All bonuses are subject to specific wagering requirements as stated in their respective bonus terms.

• The welcome bonus may only be claimed once by each eligible new member.
• Bonuses cannot be directly converted to cash unless the specified wagering requirements have been fully met.
• Mybet app reserves the right to void any bonus if there is evidence of abuse, fraud, or attempts to exploit the bonus system.
• Awarded bonuses carry an expiry period as stated in the bonus terms. Expired bonuses will be automatically forfeited.
• Some games may be excluded from contributing to bonus wagering requirements. Please check the individual bonus terms for full details.
• Participation in any promotion is optional and is not required to use the platform.

6. Game Rules and Outcomes

All games offered on mybet app use a Random Number Generator (RNG) verified by internationally accredited independent testing bodies. This ensures every game outcome is completely random, fair, and cannot be manipulated by any party, including mybet app itself.

• Game outcomes generated by the system are final and cannot be disputed except in cases of verified technical failure.
• In the event of a technical disruption during a game session, mybet app will use server records to determine a fair outcome for all parties.
• Wagers that have been placed and accepted cannot be cancelled, except under exceptional circumstances as determined by mybet app management.
• Live Casino games are subject to additional rules set by their respective game providers.
• Mybet app reserves the right to suspend or void any game in the event of a confirmed technical error or manipulation.

The return-to-player (RTP) rate for each slot game is as stated by the game provider and can be viewed on the game information screen within the platform.

7. Prohibited User Conduct

To keep the mybet app platform safe and enjoyable for all members, the following are strictly prohibited:

• Using automated software, bots, or any tools designed to assist in gameplay without human involvement.
• Making any attempt to hack, breach, or interfere with the security systems of the mybet app platform.
• Sharing your account login credentials with any other party or allowing others to use your account.
• Using funds derived from illegal activities to deposit into your mybet app account (money laundering).
• Engaging in any form of fraud, including the unauthorized use of credit card or bank account information.
• Communicating with other players or mybet app staff using abusive, threatening, or discriminatory language.
• Attempting to manipulate or exploit any technical bug in a game for unfair advantage.

Violation of any of the above prohibitions may result in immediate account suspension or termination, forfeiture of all balances and bonuses, and in serious cases, legal action.

8. Data Security and Privacy

Mybet app takes the protection of all members' personal data seriously. Our platform uses 256-bit SSL encryption technology to secure all data transmitted between your device and our servers. Two-factor authentication (2FA) is available and strongly encouraged for all accounts.

The personal information you provide to us is collected and processed in accordance with our Privacy Policy, which can be found at Privacy Policy page. We will not sell, transfer, or disclose your personal information to any third party without your consent, except where required by law or regulatory obligations.

9. Limitation of Liability

Mybet app provides the platform on an "as-is" basis and makes no guarantee that the service will always be free from technical disruptions, delays, or errors. That said, we continuously work to maintain platform stability at the highest achievable level.

• Mybet app is not liable for any losses resulting from internet disruptions, user device failures, or circumstances beyond our control.
• We are not liable for any indirect losses, loss of profits, or data loss experienced by users.
• Mybet app's maximum liability under any circumstance is limited to the actual amount deposited by you in the 30 days prior to the claim being made.
• Players are solely responsible for their own gaming decisions. Gaming carries financial risk, and the choice to play is entirely personal.

10. Account Termination and Suspension

Mybet app reserves the right to suspend or terminate any member's account at any time, with or without prior notice, for reasons including but not limited to violations of these Terms, fraudulent conduct, or instructions from relevant authorities.

You may also request to close your account at any time by contacting our support team via the in-app live chat. Prior to account closure, you must settle any active wagers and withdraw any eligible balance.

• In the event of termination due to a terms violation, mybet app reserves the right to hold the account balance pending an investigation.
• Any balance confirmed as valid will be returned within a reasonable timeframe once the investigation is complete.
• Bonuses and wins obtained through fraudulent activity are not eligible for return under any circumstances.

11. Changes to Terms and Conditions

Mybet app reserves the right to modify, add, or remove any part of these Terms at any time at our discretion. Significant changes will be communicated to members via in-app notifications or email at least 7 days before the effective date, unless the changes are required immediately by law or regulatory requirements.

Continued use of the mybet app platform after the effective date of any term changes constitutes acceptance of the updated terms. If you disagree with the changes, you must stop using the platform and contact us to close your account.

12. Contact Us

If you have any questions, concerns, or complaints regarding these Terms and Conditions, the mybet app customer support team is available at all times through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week via the in-app or website chat button.
• Support Email: [email protected]
• Response Time: Live chat inquiries are typically answered in under 5 minutes.

For official complaints, please submit full details including your account number, date of incident, and a thorough description of the issue. Every complaint will be thoroughly investigated and a response provided within 3 business days.